Refund and Cancellation Policy

1. Purpose and Scope

This Refund and Cancellation Policy ("Policy") applies to digital educational services and online programs offered by Sana Skillpromise Education Private Limited ("Skillpromise", "Company", "we", "us" or "our").

This includes the Placement PREP Program and other online educational, employability, assessment, interview-preparation, career-development and professional-development programs offered by Skillpromise through its website, learning management system, digital platforms, applications, payment pages or other electronic channels.

This Policy is intended to operate in accordance with applicable laws of India, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, where applicable, and other applicable laws and regulations.

Nothing in this Policy is intended to exclude, restrict or waive any mandatory statutory right or remedy that cannot lawfully be excluded.

2. Nature of Skillpromise Services

The Placement PREP Program and other programs offered by Skillpromise are digital educational services delivered through electronic and online platforms.

Depending upon the particular program purchased, the service may include:

• Online learning content and resources
• Aptitude preparation
• Group Discussion preparation
• Guesstimate and case-study preparation
• CV and Cover Letter tools
• Interview preparation
• AI-enabled interview and assessment facilities
• Practice exercises and assessments
• Learning Management System access
• Online sessions, where included
• Other educational resources, tools and features specifically described for the relevant program

The exact scope, features, duration and access applicable to each program shall be as stated on the relevant program or purchase page at the time of purchase.

3. Review Before Purchase

Skillpromise believes that customers should have sufficient information to make an informed purchasing decision.

Before purchasing a digital educational service, customers are encouraged to review:

• The program description
• Features and inclusions
• Duration of access
• Price and applicable taxes
• Terms of use
• System and device requirements
• Applicable limitations
• Any demonstration, preview, sample content or trial access made available

Where trial or demonstration access is offered, customers are encouraged to use it before making their purchase.

By completing a purchase, the customer acknowledges that they have had an opportunity to review the information made available by Skillpromise and, where applicable, use the available trial or demonstration access.

4. No-Refund Policy

5. No Partial Refund for Non-Use

Subject to applicable statutory rights, Skillpromise does not provide partial refunds where a customer:

• Does not complete the program
• Uses only a portion of the available service
• Does not access learning content
• Does not use available tools or features
• Does not participate in activities
• Misses live or scheduled sessions
• Stops using the program before the expiry of access
• Chooses not to continue with the program

The customer's decision not to use the service does not, by itself, constitute a failure by Skillpromise to provide the service.

6. Circumstances in Which a Refund or Other Remedy May Apply

Skillpromise's general no-refund policy does not override any mandatory legal right or remedy.

A customer may contact Skillpromise if they believe that:

• The digital educational service materially differs from the description, features or specifications represented by Skillpromise
• A service or feature expressly included in the purchased program has not been provided
• There has been a material deficiency or failure in providing the service attributable to Skillpromise
• The customer has been charged more than once for the same transaction
• The customer has been incorrectly charged due to a payment or technical error
• A refund or other remedy is required under applicable law or by an order of a competent authority

Where such a complaint is received, Skillpromise will review the circumstances and, where a refund or other remedy is legally or contractually due, provide the appropriate remedy in accordance with applicable law.

7. Technical Issues and Access to the Service

Skillpromise will make reasonable efforts to provide access to the purchased digital educational service.

Customers are responsible for maintaining:

• A suitable internet connection
• A compatible computer, mobile device or tablet
• A supported browser or application, where applicable
• Valid login credentials

Temporary interruptions arising from the customer's internet connection, device, browser, third-party infrastructure, scheduled maintenance or circumstances beyond Skillpromise's reasonable control will not, by themselves, entitle the customer to a refund.

Where a material and continuing access problem is attributable to Skillpromise, the customer should contact us. Skillpromise will investigate the matter and take reasonable steps to restore access or provide an appropriate remedy where warranted.

8. Payment Errors and Duplicate Transactions

If a customer believes that:

• The same purchase has been charged more than once
• The customer has been incorrectly charged due to a payment or technical error

the customer should contact Skillpromise and provide the relevant transaction details.

After verification, genuine duplicate or erroneous transactions will be reviewed and, where a refund is due, processed through the applicable payment method or payment gateway in accordance with applicable law.

9. Recurring Payments and Subscriptions

Where a Skillpromise service is offered through a recurring subscription or recurring payment arrangement, the customer may cancel future recurring payments in accordance with the applicable subscription terms and payment-system requirements.

Cancellation of future recurring payments does not automatically entitle the customer to a refund of amounts already validly charged for a completed billing period, subject to applicable law.

10. Refund Processing

Where Skillpromise determines that a refund is payable, or where a refund is required under applicable law, the Company will initiate the refund through the applicable payment method or payment gateway.

The time taken for the amount to appear in the customer's bank account, card account or other payment instrument may depend upon the relevant bank, card issuer, payment gateway or financial institution.

11. No Guarantee of Placement or Career Outcome

Skillpromise's digital educational services, including the Placement PREP Program, are designed to support learning, preparation and skill development.

Participation in a program does not by itself guarantee:

• Employment
• Placement
• Selection by a particular employer
• A particular salary
• Admission to a particular institution
• A particular examination result
• Any other specific career outcome

unless such outcome has been expressly and specifically guaranteed in writing by Skillpromise.

Individual outcomes may depend upon the participant's preparation, performance, qualifications, employer requirements, competition and other factors outside the Company's control.

12. Customer Grievance Redressal

Customers may raise complaints or grievances relating to:

• Purchase
• Program access
• Digital educational services
• Payments
• Technical problems
• Refund requests
• Other issues relating to the service

Complaints may be submitted using the contact details provided below.

Skillpromise will review and address complaints in accordance with applicable Indian law and its applicable grievance-redressal obligations.

13. Force Majeure

Skillpromise shall not be responsible for delays, interruptions or temporary inability to provide services caused by circumstances beyond its reasonable control, including:

• Natural disasters
• Government restrictions or actions
• Widespread internet or telecommunications failures
• Major infrastructure failures
• Third-party platform outages
• Other force majeure circumstances

Skillpromise will make reasonable efforts to restore affected services where practicable.

14. Governing Law and Consumer Rights

This Policy shall be governed by and interpreted in accordance with the laws of India.

Nothing in this Policy limits a consumer's right to pursue any remedy available under applicable Indian law before a competent:

• Consumer Commission
• Court
• Regulatory authority
• Other competent authority

Subject to applicable law, disputes may be addressed before the competent courts having jurisdiction over the Company.

15. Changes to this Policy

Skillpromise may modify or update this Policy from time to time to reflect changes in its services, business practices or applicable law.

The version published on the relevant Skillpromise website or purchase page shall apply to purchases made after its effective date, subject to applicable law.