1 You always apologize if you must interrupt a conversation, meeting, or someone’s concentration on a task 2 You always pass the salt and pepper together, even if only one is asked for 3 You always return calls 4 You apologize and request him or her to complete their conversation, in case you interrupt someone by mistake, 5 You are always punctual for the meetings because you believe that this can actually make a lot of difference in way you are considered for promotions or pay hikes 6 You are careful with your appearance. You dress formally at work place 7 You are friendly and helpful at work and try to go with a different colleague for lunch every day to build credibility with more people at work 8 You are polite, humble and sophisticated while conversing with a group of people 9 You are very particular about personal hygiene 10 You ask relevant and appropriate questions to create good impression about yourself 11 You believe that a compliment on the cuisine is always appreciated 12 You chew with your mouth closed 13 You choose your caller tune wisely 14 You cover only one topic per E-mail 15 You delete the extraneous information such as all the earlier receivers, subject, addresses, and date lines, when you forward a message 16 You dip only one hand at a time while using a finger bowl 17 You do congratulate a colleague on his/her achievements even if you do not approve of his/her ways 18 You do not ask for a second helping, when at a formal dinner 19 You do not do cross talk when talking with somebody on phone 20 You do not hunch your shoulders over your plate, slouch back in your chair or put your elbows on the dinner table 21 You do not normally call people before nine in the morning, after nine at night or during lunch time 22 You do not pass personal, mean or sarcastic remarks on people 23 You do spell check, grammer check and punctuation check before you hit send 24 You don't entertain jokes that have sexual overtones 25 You don't peep over your colleague's shoulders to read their emails 26 You don't pick your teeth at the table 27 You encourage ideas and consider what everyone has to say about the organization’s development 28 You ensure that the other person gets a message whenever you are busy and are not able to take a call 29 You ensure that you speak with Clarity, Courtesy, Politeness, Energy and Sophistication 30 You Enter the chair from the left and exit from the right 31 You follow these steps while shaking hands – Mirror hand shake, Maintain eye contact, Smile, Move forward, Let go and do not pull 32 You greet, introduce yourself and express desire to help when you receive an inbound official call 33 You have created your signature that goes with every mail covering your contact details 34 You hold the door whether male or female; hold open a door you have just passed through for the person behind you 35 You honour your working hours and do not waste time on personal calls 36 You Introduce Yourself while talking to a person for the first time 37 You keep food or drink, briefcases or files in your left hand keep your right hand free for handshakes 38 You keep to the right on the sidewalk, in staircase 39 You keep your phone locked to avoid call dialing by mistake 40 You keep your volume low while talking on phone 41 You leave a company gracefully and do not talk ill about your boss or colleagues in the exit interview 42 You like to keep your conversations short and simple 43 You maintain a Planner to be organized 44 You maintain privacy/ secrecy and do not talk bad about your organization to your clients, colleagues and stakeholders 45 You make it a point to ask if it is the right time to speak with the person you have called 46 You make it a point to attach relevant files whenever you talk about an attachment in your mail 47 You make sure that the conversation has ended and possibly so by conveying it to the other person and then hang up 48 You name the attachments in line with the subject line 49 You never discuss your compensation at the work place 50 You pass food from left to right unless you are passing it to a specific person 51 You place your napkin on your lap as soon as you sit down 52 You put your phone on silent during a social function 53 You put your phone on silent mode during meetings 54 You seek permission before taking an emergency call, excuse yourself to go out of the restaurant and join back with an apology 55 You take fork in left hand, knife in right hand and cut one piece at a time 56 You take permission before putting the other person on hold, when on a call 57 You take small bites to chew through your food faster, allowing you to talk to anyone quickly 58 You understand that you are accountable for your words and actions so you do not take more than two drinks during a business dinner 59 You use active voice while drafting mails 60 You use extreme caution while adding CC and BCC 61 You use kind phrases like "Just a moment, please.", “Kindly be online”, Can I put you on hold?”, “May I have your name please?”, “Sorry to keep you waiting” etc. 62 You use proper Saluation. For e.g. "Dear Mr. X", "Dear Captain X", "Dear Dr. X" 63 You use two hands to give and receive cards. You ensure to put the card that you receive on the tabletop, until the meeting gets over 64 Your bread plate is to the left of your dinner plate and your water glass to the right 65 Your subject line is relevant and clearly talks about the content of the mail
