Etiquette

Etiquette are conventional requirements as to social behavior; proprieties of conduct as established in any class or community or for any occasion.


Etiquette – A fancy word for simple kindness Stephan Covey

Instructions for ETIQUETTE Assessment


  • For each statement, click the button in the column that best describes you. Please answer questions as you actually are (rather than how you think you should be), and don't worry if some answer makes you feel that you might score less.

  • Choose the option that is most relevant to you from the following options - Strongly Agree (SA)/ Agree (A)/ Neither Agree nor Disagree (NAND)/ Disagree (D)/ Strongly Disagree (SD)

  • When you are finished, please click the “Submit” button at the bottom of the assessment to get your ETIQUETTE Assessment Score

  • Your assessment score will be on six types of ETIQUETTE – Email, Social, Dining, Telephone and Business Etiquette


S. No.Personality TraitSAANANDDSD
1You always apologize if you must interrupt a conversation, meeting, or someone’s concentration on a task
2You always pass the salt and pepper together, even if only one is asked for
3You always return calls
4You apologize and request him or her to complete their conversation, in case you interrupt someone by mistake,
5You are always punctual for the meetings because you believe that this can actually make a lot of difference in way you are considered for promotions or pay hikes
6You are careful with your appearance. You dress formally at work place
7You are friendly and helpful at work and try to go with a different colleague for lunch every day to build credibility with more people at work
8You are polite, humble and sophisticated while conversing with a group of people
9You are very particular about personal hygiene
10You ask relevant and appropriate questions to create good impression about yourself
11You believe that a compliment on the cuisine is always appreciated
12You chew with your mouth closed
13You choose your caller tune wisely
14You cover only one topic per E-mail
15You delete the extraneous information such as all the earlier receivers, subject, addresses, and date lines, when you forward a message
16You dip only one hand at a time while using a finger bowl
17You do congratulate a colleague on his/her achievements even if you do not approve of his/her ways
18You do not ask for a second helping, when at a formal dinner
19You do not do cross talk when talking with somebody on phone
20You do not hunch your shoulders over your plate, slouch back in your chair or put your elbows on the dinner table
21You do not normally call people before nine in the morning, after nine at night or during lunch time
22You do not pass personal, mean or sarcastic remarks on people
23You do spell check, grammer check and punctuation check before you hit send
24You don't entertain jokes that have sexual overtones
25You don't peep over your colleague's shoulders to read their emails
26You don't pick your teeth at the table
27You encourage ideas and consider what everyone has to say about the organization’s development
28You ensure that the other person gets a message whenever you are busy and are not able to take a call
29You ensure that you speak with Clarity, Courtesy, Politeness, Energy and Sophistication
30You Enter the chair from the left and exit from the right
31You follow these steps while shaking hands – Mirror hand shake, Maintain eye contact, Smile, Move forward, Let go and do not pull
32You greet, introduce yourself and express desire to help when you receive an inbound official call
33You have created your signature that goes with every mail covering your contact details
34You hold the door whether male or female; hold open a door you have just passed through for the person behind you
35You honour your working hours and do not waste time on personal calls
36You Introduce Yourself while talking to a person for the first time
37You keep food or drink, briefcases or files in your left hand keep your right hand free for handshakes
38You keep to the right on the sidewalk, in staircase
39You keep your phone locked to avoid call dialing by mistake
40You keep your volume low while talking on phone
41You leave a company gracefully and do not talk ill about your boss or colleagues in the exit interview
42You like to keep your conversations short and simple
43You maintain a Planner to be organized
44You maintain privacy/ secrecy and do not talk bad about your organization to your clients, colleagues and stakeholders
45You make it a point to ask if it is the right time to speak with the person you have called
46You make it a point to attach relevant files whenever you talk about an attachment in your mail
47You make sure that the conversation has ended and possibly so by conveying it to the other person and then hang up
48You name the attachments in line with the subject line
49You never discuss your compensation at the work place
50You pass food from left to right unless you are passing it to a specific person
51You place your napkin on your lap as soon as you sit down
52You put your phone on silent during a social function
53You put your phone on silent mode during meetings
54You seek permission before taking an emergency call, excuse yourself to go out of the restaurant and join back with an apology
55You take fork in left hand, knife in right hand and cut one piece at a time
56You take permission before putting the other person on hold, when on a call
57You take small bites to chew through your food faster, allowing you to talk to anyone quickly
58You understand that you are accountable for your words and actions so you do not take more than two drinks during a business dinner
59You use active voice while drafting mails
60You use extreme caution while adding CC and BCC
61You use kind phrases like "Just a moment, please.", “Kindly be online”, Can I put you on hold?”, “May I have your name please?”, “Sorry to keep you waiting” etc.
62You use proper Saluation. For e.g. "Dear Mr. X", "Dear Captain X", "Dear Dr. X"
63You use two hands to give and receive cards. You ensure to put the card that you receive on the tabletop, until the meeting gets over
64Your bread plate is to the left of your dinner plate and your water glass to the right
65Your subject line is relevant and clearly talks about the content of the mail